Return / Refund Policy

Last Updated: June 2026

Lapitex Billing is committed to providing quality durable medical equipment and customer support. Due to the nature of medical equipment and healthcare regulations, returns and refunds are subject to the following conditions.

Eligibility for Returns

Certain products may be eligible for return if:

• The item was received damaged or defective.
• The incorrect item was delivered.
• The item remains unused, unopened, and in its original packaging.
• The return request is submitted within the applicable return period.

For health and safety reasons, some products cannot be returned once opened, used, or delivered.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Opened or used medical equipment
• Custom-fitted or special-order products
• Personal-use items
• Products affected by hygiene or infection-control regulations
• Equipment damaged due to misuse, neglect, or unauthorized modification

Return Requests

Customers must contact Lapitex Billing before returning any product. Unauthorized returns may not be accepted.

Return requests should include:

• Customer name
• Order information
• Product details
• Reason for return
• Photographs of damaged or incorrect items when applicable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us as soon as possible after delivery. We will review the issue and work toward an appropriate resolution, which may include replacement, exchange, or refund when applicable.

Refunds

Approved refunds will be processed using the original payment method whenever possible.

Refund amounts may be subject to:

• Product condition upon return
• Applicable shipping charges
• Restocking fees when permitted by law
• Insurance or payer requirements

Processing times may vary depending on financial institutions and payment providers.

Insurance Claims and Coverage

Products provided through Medicare, Medicaid, private insurance, or other third-party payers may be subject to additional requirements and restrictions. Refund eligibility may depend on applicable payer guidelines and regulatory requirements.

Exchanges

Eligible products may be exchanged for the same item or an alternative approved product when appropriate and subject to availability.

Limitation

Lapitex Billing reserves the right to inspect returned products and determine eligibility for return, replacement, exchange, or refund in accordance with applicable laws, manufacturer policies, and healthcare regulations.

Contact Us

For return or refund inquiries, please contact:

Lapitex Billing

Phone: (844) 915-0681
Email: info@lapitexbilling.com
Website: https://lapitexbilling.com